SHIPPING

Currently, we ship via Fedex/ UPS (or EMS for domestic orders) – Shipping itself takes usually 5 to 7 days to reach the destination – We offer complimentary worldwide shipping on orders over 250€ otherwise we charge 20€.

Please note that all our products are made to order

Orders are processed within 24-72 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays.

The usual process takes 10 to 18  working days.

As soon as the order is shipped you’ll receive the tracking number via email.

When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will not ship to P.O. Boxes. When using PayPal we will only ship to “confirmed” addresses.

INTERNATIONAL SHIPPING

We can ship to most international locations – Worldwide Shipping is free on orders over 250€

Thailand: All orders are Shipped from Bangkok, Thailand – Taxes are included.

Other destinations: Orders are shipped from Bangkok, Thailand

Prices are taxes excluded, customs and duty fees are the responsibility of the customer.

The usual process takes 10 to 18 days working days.

 

Please be aware that shipping to international destinations may be subject to local customs fees or duties.

Every country has different procedures for incoming packages.

JAI DAM Company does not have information on customs or duties and cannot estimate these charges.

Please check with the proper local authorities before placing an order.

JAI DAM Company is not responsible for non-paid import taxes, nor will

JAI DAM Company issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

Your privacy is important to us and we care about how information regarding your order is used and shared.

Please note that we provide certain order, shipment and product information to our international carriers,

and this information may be communicated to customs authorities to facilitate customs clearance and comply with local laws.

When orders shipped internationally reach the destination country,

they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.