Question What shipping options are available on jai-dam.com?
AnswerCurrently, we ship via UPS / FEDEX (or EMS for domestic orders) – Shipping itself takes usually 5 to 7 days to reach the destination – We offer complimentary worldwide shipping for orders over 250€.

Please note that all our products are made to order

Orders are processed within 24-72 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays.

The usual process takes 10 to 18  working days.

As soon as the order is shipped you’ll receive the tracking number via email.

When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will not ship to P.O. Boxes. When using PayPal we will only ship to “confirmed” addresses.

Question Can I ship my order to an international location?
AnswerYes, we can ship to most international locations – Worldwide Shipping is free on orders over 250€, otherwise we do charge 20€.

Thailand: Taxes are already included in our prices.Shipping is free.

All other destinations: Prices are taxes excluded, customs and duty fees are the responsibility of the customer.

The usual process takes 10 to 18 working days.

Question What payment methods are accepted on jai-dam.com?
AnswerWe accept the following forms of payment for orders placed on jai-dam.com:  American Express, Visa, MasterCard, Discover, Paypal, ApplePay,  and JAI DAM gift cards.

For your convenience, your credit card information can be stored in your jai-dam.com account. This is secure information and cannot be accessed by anyone other than the account holder.  For more information, see our PRIVACY POLICY.

For added security, your billing address at jai-dam.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

Question What currencies are accepted on jai-dam.com?
AnswerAt the moment we are accepting checkout in EURO & USD only – you can select the currency on the left corner of the top bar.
Question Where my order is coming from?
AnswerThailand: All orders are Shipped from Bangkok, Thailand – Taxes are included.

Other destinations: All orders are Shipped from Bangkok, Thailand.

Prices are indicated taxes excluded, customs and duty fees are the responsibility of the customer.

Question Will my JAI DAM purchase arrive gift-wrapped?
AnswerYes. It will be wrapped in our exclusive JAI DAM packaging. A certificate of authenticity and polishing cloths are enclosed.

Please contact us for more informations at customercare@jai-dam.com

Question Can I include a personalized Note message with my purchase?
AnswerYes. You may enter a personalized note message during checkout.

Please contact us for more informations at customercare@jai-dam.com

Question What if I need extra help or advice about my purchase?
AnswerOur Team members are here to help, Please launch the LiveChat App on the right of your screen or contact us directly at customercare@jai-dam.com

We do our best to reply as fast as we can can, but we do sometimes take some rest, in the worst case we’ll get back to you within 48 hours.